Refund Policy

Direct Web Order pickup may be returned and refunded provided that it meets all of the following criteria:

• The pickup has all of the original packaging included.
• The pickup is not older than 30 days from the day of receipt (verifiable with USPS tracking records). 
• Pickup is in useable/resalable condition without damage. 

- Pickups that are new and have not been installed will have their full purchase price, less shipping, be refunded to the customer via the original payment method. 
- Pickups that have been installed but still meet the basic criteria will have their price, less a 20% restocking/reconditioning fee, refunded to the customer.

The customer should contact Sales@LaceMusic.com  with their web order number and receipt data to initiate a Return to the factory.